Abstract: Information system failures and cost overruns have plagued organizations for decades. In order to take full advantage of Enterprise Resource Planning (ERP) systems, implementations require drastic structural and cultural changes within the organization including business process reevaluation and reengineering. These changes are difficult to accomplish and organizations continue to struggle with change management of ERP systems. Stakeholder involvement and perceptions regarding the ERP system change over time. Understanding evolving perceptions may lead to improved long-term ERP system management and reduced costs. The purpose of this research is to gain dynamic insight into the software project management of pre-packaged enterprise-wide information systems (i.e. ERP). This study uses system dynamics modeling together with interviews of ERP project members to better understand the technical and functional perceptions regarding customization versus business process reengineering to satisfy functionality gaps.
Keywords: Business Process Reengineering, Customization, Enterprise Resource Planning, ERP, System Dynamics, Total Cost of Ownership
Download this article: JISAR - V8 N2 Page 15.pdf
Recommended Citation: Fryling, M. (2015). ERP Customization vs. Business Process Reengineering: Technical and Functional Perceptions. Journal of Information Systems Applied Research, 8(2) pp 15-19. http://jisar.org/2015-8/ ISSN: 1946-1836. (A preliminary version appears in The Proceedings of CONISAR 2014)