Abstract: The goal of this study is to understand how the use of Electronic Medical Records (EMR) systems impacts the experience of the healthcare service provider in delivering patient care. Surveying and interviewing the hospital workers helped to answer this question and to determine the underlying factors that lead to healthcare providers’ deviating from the protocol measures. Finally, specific recommendations were made in improving both healthcare providers’ and patients’ experience with EMR.
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Recommended Citation: Mishra, S., Slonka, K., Draus, P., Bromall, N., (2020). Addressing issues with EMR resulting in workarounds: An exploratory study. Journal of Information Systems Applied Research13(1) pp 21-31. http://JISAR.org/2020-1/ ISSN : 1946 - 1836. A preliminary version appears in The Proceedings of CONISAR 2019