JISAR

Abstract: The COVID-19 pandemic has triggered an unprecedented transformation in society, disrupting daily life, businesses, and healthcare systems. This paper explores how organizations, particularly a healthcare institution, can demonstrated resilience amidst these challenges. The swift adaptation to changing conditions, implementation of new technologies, and strategic shifts in response to market changes underscore the importance of resilience and dynamic capabilities. In healthcare, the rapid adoption of telemedicine, reorganization of hospital operations, and implementation of new protocols highlight the need to quickly reconfigure when faced with dynamic change. Amidst such uncertainty, effective information processing, supported by data analytics, emerges as a critical survival tool. This paper applies the frameworks of dynamic capability and organizational resilience to examine how data analytics can aid organizations during major disruptions. By leveraging analytics, organizations can gain insights to inform strategies and maintain operations. To do so, it presents evidence from how a hospital system used analytics to enhance resilience and adaptability during the pandemic, providing insights into managing major disruptions.

Download this article: JISAR - V17 N1 Page 53.pdf

Recommended Citation: Pohana, E., Ariyachandra, T., (2024). Resilience During Times of Disruption: The Role of Data Analytics in a Healthcare System. Journal of Information Systems Applied Research 17(1) pp 53-63. https://doi.org/10.62273/KYUF7967