JISAR

Abstract: Supply chain decision making can cause exaggerated fluctuations in inventory levels in spite of small changes in customer demand. While previous research has recognized the positive impact of information sharing on supply chain decision making, little attention has been given to how information is presented, such as through dashboards or information displays. This study applies bounded rationality theory, intrinsic motivation, and the knowledge-based view to address this gap, exploring the effects of providing information to supply chain managers, emphasizing how the information is presented rather than merely its availability. Via an experiment using a version of the beer game supply chain simulation, we find that the display of information about inventory and upstream incoming orders significantly impacted overall performance. Psychometric modeling indicates that knowledge acquisition and shared meaning are crucial in decision-makers' perceived performance. Moreover, information distribution among supply chain participants will likely contribute to cognitive overload and reduce motivation to improve decision-making.

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Recommended Citation: Haines, R., Hodges, D., (2024). Decisional Guidance to Promote Motivation in Supply Chain Decision Making. Journal of Information Systems Applied Research 17(2) pp 18-30. https://doi.org/10.62273/SUDK8361