Volume 4

V4 N2 Pages 63-73

August 2011

A Model for Understanding Social Commerce

Amir Afrasiabi Rad
University of Ottawa
Ottawa, ON K1N 6N5, Canada

Morad Benyoucef
University of Ottawa
Ottawa, ON K1N 6N5, Canada

Abstract: When it comes to purchasing products and services, customers usually display different decision making behaviors although most agree that decisions can be influenced by other people. Since the social web provides a discussion platform for customers, it can be leveraged by companies to lean the discussion to their advantage and influence customers’ purchase decisions. Recently, an effort to study social commerce was started, with a focus on extracting value from the social web for both businesses and customers. In this paper we aim to contribute to that effort by evaluating the effects of the social web on various stages of purchase decision making and we propose a model for analyzing social commerce.

Keywords: E-commerce , Social Commerce, Social Web, Web 2.0

Download this article: JISAR - V4 N2 Page 63.pdf

Recommended Citation: Afrasiabi Rad, A., Benyoucef, M. (2011). A Model for Understanding Social Commerce. Journal of Information Systems Applied Research, 4(2) pp 63-73. http://jisar.org/2011-4/ ISSN: 1946-1836. (A preliminary version appears in The Proceedings of CONISAR 2010)